ShelterBox’s vision, mission and values set out what we aim to achieve, and how we’ll go about this! They have helped inspire our strategy, and our supporter promise.

Our vision

No one without shelter after disaster

Our mission

We provide shelter, essential items and technical assistance to help some of the world’s most vulnerable people recover and rebuild their homes after disaster. We listen and adapt our support to the needs of each community, working together with those affected by disaster, alongside our supporters and partners.

Our values

Our values run through everything we do. They are the principles that guide how we approach our work with the people we support, our volunteers and our staff.


We commit to the highest ethical standards and strive to be honest, straightforward and fair. We hold ourselves accountable for doing the very best we can for those affected by disaster and for each other.


We adapt and overcome challenges to achieve shared goals. We approach our work with an open mind and the willingness to find the right solution.


We put people and their needs at the heart of what we do. We work together with people affected by disaster, our volunteers, partners and supporters. We support each other. We are inclusive.


We champion continuous growth and development. We are driven to keep improving and exploring what we could do differently. We ask ourselves how we can be better for the people we serve, our volunteers and supporters, and each other.

Two men carrying a bag of aid

ShelterBox strategy 2022-2027

Building on the ShelterBox’s over 20 years of experience, our 5-year strategy will see us become even more focused on the impact emergency shelter can have for people after disaster and conflict.

Take a look at our commitments for the next 5 years and how we are going to do it.

ShelterBox strategy 2022-2027

Our promise to you

Without you, we wouldn’t be able to bring emergency shelter to the people who need it. Read our set of standards for how we work, and the service you can expect.

Supporter promise
Portrait of Pakistani man standing outside emergency tent
Icon Info
When severe flooding caused devastation across the north and south of Pakistan, father of four, Abdul, lost his home and his livelihood. After receiving a ShelterBox tent, Abdul and his family told us they were joyful to have a roof over their heads.

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